Privacy Policy
Last updated: 2026-02-02
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or enroll in chatbot courses for business. It is designed to be transparent and easy to navigate. You can jump to any section using the in-page navigation above.
Data Collection
We collect account details, course activity, and technical logs necessary to provide and improve our services.
Categories of Data
- Account Information: name, email address, organization, billing details for paid plans.
- Course Activity: enrolled courses, progress checkpoints, completion records, quiz scores, certificates.
- Support Interactions: messages you send to support and our replies, satisfaction ratings.
- Technical Data: IP address, device identifiers, browser type, timezone, language settings, and basic diagnostics to ensure site stability.
- Cookie and Preference Data: your cookie preferences and consent status.
How We Collect
- Directly from you: when creating an account, enrolling in a course, or contacting support.
- Automatically: via necessary cookies and logs when you use the site.
Use of Data
We use data to deliver courses, provide support, and improve content quality. We do not sell your personal data.
Purposes
- Operating the website, authenticating users, and maintaining secure sessions.
- Delivering course content, tracking progress, and issuing certificates.
- Responding to support requests and improving customer service.
- Improving content, optimizing performance, and preventing abuse.
- Fulfilling legal obligations and enforcing terms.
Legal Bases
- Contract: to provide courses and related services you request.
- Legitimate interests: to secure, improve, and personalize the service in a proportionate way.
- Consent: for optional cookies and certain communications, where required.
- Legal obligation: to comply with applicable laws and requests from authorities.
Security
We implement reasonable organizational and technical measures to protect data against unauthorized access.
Safeguards
- Encryption in transit using HTTPS/TLS for all pages.
- Access controls and least-privilege principles for staff tools.
- Regular backups and monitoring for suspicious activity.
- Vendor due diligence for processors that assist in service delivery.
Retention
- We retain personal data while you have an account and as required by law or to resolve disputes.
- We apply minimization and delete or anonymize data when no longer needed.
Your Rights
You can access, update, or delete certain information by contacting [email protected].
What You May Request
- Access: receive a copy of personal data we hold about you.
- Rectification: correct incomplete or inaccurate information.
- Deletion: request deletion where applicable.
- Restriction and objection: limit processing in certain cases.
- Portability: receive data in a structured, commonly used format.
- Consent withdrawal: change your cookie or communications preferences at any time.
Verification and Timing
- We may ask for information to verify your identity before acting on a request.
- We aim to respond within one month, or as required by applicable law.
Contact
For privacy questions or requests, contact our support team:
- Email: [email protected]
- Phone: +1 (202) 555-0174
- Postal: Linecore Privacy, 3400 Business Park, Suite 120, Washington, DC 20005, USA
If you have unresolved concerns, you may have the right to contact a supervisory authority in your region.